Frequently Asked Questions
Everything you need to know about your Mitzi Lighting experience.
How long will it take for my order to ship?
Most in-stock items ship within 3-5 business days. Once your order leaves our warehouse, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy for most unused items in their original packaging. Please note that a restocking fee may apply, and custom-made or modified fixtures are final sale.
Are light bulbs included with my purchase?
Bulbs are not typically included unless specified in the product description. This allows you to choose the color temperature and brightness that best suits your space.
How do I report a damaged or defective item?
If your order arrives damaged, please contact our customer support team within 48 hours of delivery with photos of the damage and the packaging to initiate a replacement.
Do you offer professional installation services?
While we do not provide direct installation, we highly recommend hiring a licensed electrician to ensure your fixtures are installed safely and according to local building codes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal and shop-pay installments for flexible financing options.